Compliance
Under 40% policy compliance
Travelers booked off-policy with no enforcement, so negotiated rates and controls were routinely bypassed.
Case study · Insurance & Health
How a 1,200-employee insurer saved $78,481 a year.
A $1.2M US–Colombia travel program cut total cost 7% and raised policy compliance from under 40% to 70% — in under two years with Telios.
The client at a glance
1,200
employees
~300
monthly travelers
$1.2M
annual travel spend, US & Colombia
2020
client since
Your Telios team
One account manager. Five dedicated advisors.
Every company that signs with Telios works with the same small, named team — one dedicated account manager and five travel advisors who learn your travelers by name. Not a rotating call center: the same faces on every call, every trip. That's what makes the experience personal, close, and genuinely high-touch.
Account manager for this program
Isabela Cabrera
Account Manager
Backed by your five dedicated advisors
Your single point of contact for this account — coordinating the program end-to-end and looping in the right advisor the moment a traveler needs one. The same five advisors support every Telios client — so whoever picks up already knows your program.
The results, in two years
$78,481
saved per year
7%
lower total travel spend
40→70%
policy compliance
40 min
average agent response
The challenge
A $1.2M program quietly leaking budget
Process
Cumbersome hotel prepayment
Manual prepayment steps created errors and friction on every hotel booking.
Visibility
Inconsistent reporting
Transaction reporting was patchy — finance couldn't see spend clearly or forecast it.
Savings
No vendor leverage
Little negotiation with hotels and car vendors, plus communication gaps between travelers and the agency.
What Telios did
A rebuilt program on SAP Concur
Dedicated account management
One account manager owning the program — policy enforced in Concur, quarterly reviews, and a direct line for ~300 monthly travelers across the US and Colombia.
PolicyQBRs~300 travelersUS & Colombia
Vendor negotiations
Preferred hotel and car rates negotiated on the program's real patterns — the single biggest source of the savings.
Hotels & cars
Hotel prepayment, managed
Weekly audits and a Conferma pilot removed the manual prepayment errors.
Weekly audits
Streamlined reporting
Consistent spend reporting finance can actually forecast against.
Finance-ready
Concur + rail integration
SAP Concur with AccessRail so Brightline rail books in-policy too.
AccessRail · Brightline
Quarterly business reviews
Structured quarterly reviews that keep policy, vendor rates, and savings on track as the program evolves.
QBRs
Where the $78,481 came from
$47,040
hotel rate negotiation (10% avg off)
$17,280
car rental savings (10% avg off)
$14,161
service-fee reduction
Common questions
About this engagement
The client saved $78,481 a year — a 7% reduction on $1.2M in annual travel spend — and lifted policy compliance from under 40% to 70% in under two years, with the savings holding since 2020.
$47,040 from hotel rate negotiation (about 70% of bookings on negotiated rates at ~10% off), $17,280 from car rental savings, and $14,161 from service-fee reduction.
One named account manager and a team of named agents, SAP Concur configured to policy, vendor negotiations included, and quarterly business reviews — the standard Telios program.
Yes, for mid-market companies with $100K–$2M in annual travel spend. Get in touch for a free spend analysis of your current program.
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See what your program could save
Start with a free spend analysis. We'll benchmark your current program and show where the savings are — no commitment.
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