From signed contract to fully managed program — in under 30 days
Here's exactly what happens when you sign with Telios — who does what, when, and what you never have to deal with again once we're up and running.
Four steps. One month. Travel off your plate for good.
Whether you're building a travel program from scratch or transitioning from another provider, here's exactly how the first 30 days look.
Sign the MSA & kick things off
Once you sign the Master Service Agreement, we move immediately. We schedule a kickoff call — typically within a few days — and walk through the full onboarding plan together. No waiting, no handoffs to an onboarding team you've never met.
Build your travel policy & configure Concur
This is the most important step — and the one most companies have never done properly. We sit down with you to define your travel policy: booking windows, hotel spending limits, preferred airlines, approval workflows. Then we configure SAP Concur to enforce it automatically, so you're not chasing compliance manually.
Already have Concur? We transfer your existing instance directly to Telios — profiles, policies, and history intact. If the setup needs cleanup or reconfiguration, we handle that as part of the transfer.
Train your team & pilot with a few travelers
Before we open the program to everyone, we train your admins and a small group of initial travelers — typically 3 to 5 people — and run a pilot period. This is where we catch anything that isn't working the way you expected: an approval flow that needs adjusting, a spending limit that's off, a traveler preference we hadn't accounted for. It's much easier to fix these things with a small group than after full rollout.
Full rollout & go live
Once the pilot is clean, we open the program to all travelers. If you're switching from another TMC, the cutover happens on a scheduled date — typically a Friday — with minimal disruption. Your travelers log in Monday and everything works. Direct agent contact info goes out to the full team and bookings begin.
We own it from here
Once you're live, travel is our problem — not yours. Your dedicated account manager is your single point of contact from here on: available when you need them, presenting quarterly business reviews with your full spend data and flagged savings opportunities, and proactively managing everything in between.
The platform behind your program — configured right from day one
SAP Concur is the industry-leading corporate travel booking platform. As a certified SAP Concur Travel Partner, we handle everything — the setup, the training, and the ongoing management. Here's what that means in practice depending on where you're starting from.
Starting from scratch
Already have Concur
One thing prospects always ask: if you already have Concur, the technical transfer of your Concur instance to Telios takes a single day. Your profiles, policies, and history come with you — nothing is rebuilt. The surrounding setup — policy review, rate uploads, team briefing — wraps up within 1–2 weeks total.
The same people, every time — no rotating queues
Every Telios client gets a named team assigned to their account from day one. You'll know their names, their numbers, and they'll know yours. That's not a sales pitch — it's how we've operated for over 40 years.
What your life looks like after we take over
Here's what actually shifts once Telios is managing your travel program — from day one through ongoing.
Day one
You stop booking flights manually
From the moment we're live, every booking request goes to your agents or through Concur. You don't touch it. Your travelers have direct agent contact info for anything urgent.
Week one
Your policy is enforced automatically
Concur won't let travelers book outside policy without approval. No more chasing people down after the fact or discovering a $875 nonrefundable ticket too late.
Monthly
Finance finally has the numbers
Quarterly business reviews and ad hoc reports — spend trends, air and hotel breakdowns, unused ticket tracking, Concur adoption rates, and proactively flagged cost savings opportunities. Formatted for finance and delivered without manual cleanup.
Ongoing
Someone's watching your program
Your account manager proactively flags unused ticket credits, renegotiates vendor rates as your volume grows, and catches issues before they become your problem.
You're signing up with us so that you don't have to do any of that anymore. We are handling everything — every complaint, every situation, every transaction.
Ready to hand travel off?
We'll start with a free analysis of your current travel spend — or if you have nothing in place yet, we'll show you what a program built for your company would look like.
