Premium gives your traveler priority access to the Telios agent team — faster response times, personalized preferences on file, and priority after-hours support. Executive adds a named dedicated agent: one specific person assigned to your traveler who knows them, monitors their active trips, and handles concierge requests as part of the service. Both tiers can access concierge services — the difference is whether you want a dedicated individual or priority access to the team.
VIP & Executive Travel
Your most important travelers deserve a different level of support.
Telios's VIP program gives your executives and key travelers priority access, personalized service, and proactive handling — so disruptions get resolved before anyone has to ask. Two tiers, one team, no call center.
VIP program SLAs
9.4 min
average first response time — VIP accounts
26 min
average full issue resolution — VIP accounts
100%
calls answered within 3 rings — advanced materials client, Q2 2025
Two tiers
Not every executive needs the same thing. Both get the same team.
Some travelers need priority access and fast response times. Others want one dedicated agent who knows their preferences, handles everything, and is available around the clock. Telios offers both — and concierge services are available to either tier.
Premium
Priority Agent Assistance
Expedited response times and priority access to the Telios agent team — for travelers who need fast, reliable support without a dedicated individual.
What's included
- Priority access to the Telios agent team
- Expedited response times for all travel requests
- Personalized travel preferences on file — seats, loyalty programs, hotel brands
- Seamless transit coordination — flights, transfers, and on-the-ground logistics
- Priority after-hours support — real agent, any emergency, any hour
Best for C-suite and senior leadership — or their executive assistants — who still want the flexibility to book online through Concur, but prefer expedited, priority agent support when they do reach out.
Executive
Dedicated Agent + Concierge
One named agent assigned to your traveler — knows their preferences, monitors their trips, and handles everything from bookings to disruptions to concierge requests.
Everything in Premium, plus
- Named dedicated agent — same person every booking, every disruption
- Proactive trip monitoring — rebooking underway before your traveler calls
- Complex multi-leg and international itinerary management
- Full traveler profile management — kept current, applied automatically
- Concierge services included — Virtuoso hotel benefits, luxury transfers, airport meet & greet, passport & visa coordination, and more
Best for executives who travel regularly — multi-city trips, tight connections, specific loyalty programs that have to be right every time — and only want to deal with one person who already knows their preferences, without having to re-explain them on every call. Leisure travel needs are covered too.
Concierge services
Beyond the booking — every detail handled
Available to both tiers, concierge services cover the parts of executive travel that standard TMCs don't touch. Through our partner network and Virtuoso membership via Forest Travel, your travelers get access to benefits most can't book on their own.
Virtuoso Hotel Benefits
Complimentary upgrades, resort credits, and VIP amenities at Virtuoso-affiliated properties worldwide.
Private Travel
Private jets, charters, and helicopters — coordinated through our partner network when commercial travel isn't the right fit.
Luxury Transfers
Chauffeur service and premium airport transfers, arranged in advance so your traveler is never waiting at the curb.
Airport Meet & Greet
Personalized assistance through arrivals, security, and immigration — especially valuable for complex international itineraries.
Passport & Visa Services
Streamlined support via third-party experts — timelines flagged early, documentation handled before it becomes a problem.
Culinary Access
Curated restaurant recommendations and reservations in key destinations — for client entertainment and executive dining.
Currency Support
Currency exchange guidance and international financial services for travelers managing expenses across multiple countries.
Exclusive Experiences
Private tours, local experts, and custom-curated activities — for travel that goes beyond the conference room.
Who it's for
The travelers who need more than standard support
Most mid-size companies have a small number of high-frequency travelers where the stakes are higher — and one person managing their travel on top of everything else.
The EA managing a C-suite traveler
Responsible for keeping leadership moving but not equipped to rebook a missed connection at midnight. Needs an agent who takes over the moment something goes wrong — without being asked.
The exec who travels every week
Multi-city trips, tight connections, specific loyalty programs that have to be right every time. Doesn't want to re-explain preferences to a new agent on every call.
Leadership traveling for high-stakes meetings
When the trip matters — investor meetings, client visits, international negotiations — the logistics need to be flawless. VIP support ensures they are.
Executives who extend business trips for leisure
Many of our VIP travelers turn business trips into bleisure — staying a few extra days to explore. We handle both sides seamlessly: the business itinerary, then leisure extensions, hotel upgrades, and experiences. No need to coordinate with a separate travel agency.
Backed by results
The same team. The same standard. Measured and reported — not just claimed.
Our response and resolution times are tracked across all accounts. These numbers are what we actually deliver.
9.4 min
average first response time — VIP accounts
26 min
average full issue resolution — VIP accounts
100%
calls answered within 3 rings — advanced materials client, Q2 2025
40+
years of industry heritage through Forest Travel Agency
Common questions
VIP & Executive Travel
Yes. Most clients have a core corporate program for the broader team and VIP coverage for a handful of key travelers. We set up profiles, assign the right tier, and you're running in under two weeks. No separate contract, no second relationship to manage.
It means one specific Telios agent is assigned to your traveler — not a team, not a queue. That agent handles every booking, knows every preference, and is the person who picks up the phone when something goes wrong. It's a real working relationship, not a label.
Virtuoso hotel benefits — complimentary upgrades, resort credits, VIP amenities — are available through Telios's connection to Forest Travel, our parent company and a Virtuoso member agency. VIP program clients on either tier can access these benefits for eligible bookings.
That's the typical case. Most mid-size companies have a small number of high-frequency or high-stakes travelers who need a different level of coverage — everyone else runs on the standard corporate program. We handle both within the same account, so there's no separate relationship to manage.
Yes — international routing, complex multi-leg itineraries, visa and entry requirements, airport meet and greet coordination, and currency support are all part of the Executive tier. We flag documentation requirements early and monitor active international itineraries throughout.
Ready to give your key travelers the support they actually need?
Whether you're adding VIP coverage to an existing Telios program or evaluating options from scratch, we'll walk you through what the right tier looks like for your team.
