11pm, night before
Plans change at the worst time
A meeting moves and the whole itinerary has to rebook — now, not after a ticket sits in a queue.
VIP & executive travel
Executive travel, tailored to each traveler.
Priority access, personalized service, and proactive handling — disruptions get resolved before anyone has to ask. Two tiers, one team, no call center. For the travelers whose time is worth the most.
The SLAs your VIPs actually feel
9.4 min
average first response, VIP accounts
26 min
average full issue resolution
100%
calls answered in 3 rings (Q2 2025)
Four decades of heritage
The access that comes with 40+ years in luxury travel.
Telios delivers VIP travel through Forest Travel Agency's 40+ years of heritage and Virtuoso membership — one relationship covering business and leisure, with benefits a self-serve booking tool simply can't reach.
- Complimentary room upgrades at eligible properties
- Resort & hotel credits
- VIP amenities & priority check-in
- Virtuoso global luxury network
- One relationship — business and leisure
The problem
For a C-suite traveler, a queue is a failure
Tight connections
No room for a wrong seat
Upgrades, lounge access, and connections that actually work — details a self-serve tool won't handle.
The EA juggling five execs
One assistant, many travelers
Executive assistants need one number that knows every traveler's preferences by heart.
Two tiers, matched to the traveler
|
Premium
|
Executive
Best fit
|
|
|---|---|---|
| Agent model | Priority access to the team | One dedicated named agent |
| First response | 9.4-min average | Direct WhatsApp/email with your dedicated agent |
| Disruptions | Handled fast when you call | Rebooked before your traveler calls |
| Knows preferences | On file | By heart — seats, hotels, timing |
| Concierge | Available on request | Included: Virtuoso, transfers, meet & greet |
| After hours | After-hours support | 24/7 priority handling |
| Leisure & bleisure | — | Personal trips supported |
Concierge services
The details that make premium travel feel premium
Virtuoso hotel benefits
Complimentary upgrades, resort credits, breakfast, and VIP amenities at Virtuoso-affiliated properties worldwide — through our Forest Travel membership.
UpgradesCreditsBreakfastAmenities
Luxury transfers
Chauffeur service and premium airport transfers, arranged in advance so your traveler is never waiting at the curb.
Door to door
Airport meet & greet
Personal assistance through arrivals, security, and immigration — valuable on complex international trips.
International
Private aviation
Private jets, charters, and helicopters via our partner network when commercial isn't the right fit.
On request
Passport & visa support
Timelines flagged early and documentation handled via trusted experts before it becomes a problem.
Handled early
Culinary access
Curated restaurant recommendations and reservations for client entertainment and executive dining.
Key destinations
Currency support
Currency exchange guidance and international financial services for multi-country expenses.
Cross-border
Exclusive experiences
Private tours, local experts, and custom-curated activities — for travel beyond the conference room.
Curated
24/7 priority line
A real person, any hour, who already knows the traveler — no voicemail, no chatbot.
Executive tier
How it works
How your executives get set up
-
01
Profile & preferences
We capture each traveler's seats, hotels, loyalty programs, and timing preferences.
-
02
Choose the tier
Premium for priority access, or Executive for a fully dedicated named agent and concierge.
-
03
Meet your agent
Executive-tier travelers and their assistants are introduced to their dedicated agent directly.
-
04
One line, any hour
From then on, one number handles every trip — business or personal, day or night.
Also part of Telios
Beyond executive travel
Common questions
Questions about VIP & executive travel
A white-glove service for a company's highest-value travelers, offered in two tiers: Premium (priority access to the agent team and expedited response) and Executive (a fully dedicated named agent with concierge services and 24/7 handling).
Premium gives a traveler priority access to the whole agent team, with a 9.4-minute average first response. Executive assigns one dedicated named agent who knows the traveler by heart — reachable directly by WhatsApp or email — plus concierge services and 24/7 priority handling.
Virtuoso hotel benefits (upgrades, resort credits, breakfast), chauffeured transfers and airport meet-and-greet, cabin upgrades and lounge access, private aviation on request, passport and visa support, and restaurant or experience booking. Concierge is available to VIP clients on both tiers through our Forest Travel connection; the Executive tier adds a dedicated agent who arranges it all for you.
Yes. Assistants get one number and one agent who knows every traveler's preferences, so they can arrange and change trips for multiple executives without repeating themselves.
Yes. VIP sits on top of your corporate travel program — the same account manager, policy, and reporting, with priority or dedicated service for the travelers who need it. Most clients cover the broad team on the core program and a handful of key travelers on VIP.
Yes. The Executive tier covers international routing, complex multi-leg itineraries, and visa and entry requirements — with proactive monitoring so disruptions are handled before your traveler has to call.
Let's talk
Give your executives travel that keeps up with them
Tell us who travels and how — we'll recommend the right tier and set up their profiles. Start with a 30-minute call.
Two service tiers · Concierge access · 24/7 priority handling
