Telios Uses the Personal Approach and Dedicated Service to Increase Savings and Ease the Customer Experience
In an increasingly competitive business travel landscape, a Telios Travel dedicated agent provides the human approach in constantly searching for better deals for our clients. In this case study, we addressed three important issues our health industry client had dealt with previously.
Issue #1
Online Booking Tool Training
Solution
The client knew about the tool, but didn’t know how to use it. A dedicated Telios Travel agent provided training so they could use the tool effectively.
Issue #2
Consolidating Data
Solution
Telios Travel consolidated data to illustrate the purchasing power of Telios with our use of multiple agencies.
Issue #3
Analysis & Insights
Solution
Telios Travel unified our reports and analysis for the client, providing them with a clear understanding and valuable insights.
Our Solutions
Provide Historical Data
- Unlike other TMCs, Telios Travel provides a human touch and creates a partnership by sharing our historical data with our clients, thereby making the purchasing power of Telios very clear.
Data Analysis
- Telios Travel invested time getting to know the client and analyzing the client’s preferred options by location and concentrating on the leading vendors per zone.
Hotel Negotiations
- Within the first week, we negotiated with the top 10 overall vendors.
Airlines Options
- With dedicated Telios Travel team members working for them, the small business program was recovered, and Telios Travel made a corporate discount deal with United Airlines.
- Telios Travel recovered unused tickets.
Tracking Savings
- Our actual savings will be tracked and registered in next year’s T&E Budget mandatory fields.
Concur
- Concur provided live and recorded training, allowing employees to book their trips on their own.
The Impact
2-8%
Discount on all United Airlines Tickets Delta Business Recovered over $7,000 in points.
It can be used for tickets, VIP rooms, and other upgrades.
$60k
Recovered in Unused Tickets Reduced total hotel cost by over 35%
Signed five hotel negotiations in different cities
20%
reduction in rental cars
Through the use of the EHI contract
Through our human approach and use of various negotiations, data analysis, and new and improved training and data methods, we were able to create significant discounts on travel costs and improve the ease of onboarding for our new clients. Telios Travel addressed all three of these needs, and our personal solutions were both time and cost-effective.
