Both work. Some executives book their own travel through SAP Concur with their profile pre-loaded. Others prefer to have everything handled by their EA or directly by the Telios agent. You set it up the way that works best for your executive — and it can be different for different types of trips.
For Executive Assistants
When an executive's trip goes wrong, your name comes up.
Executive assistants choose Telios because when something breaks — a missed connection, a cancelled flight, a hotel problem at midnight — there's a named agent already handling it before you have to ask. Your reputation shouldn't depend on how fast you can find a rebooking option.
What EAs get from Telios
Agent who already knows your executive — preferences, loyalty accounts, typical routes on file
Proactive disruption handling — rebooking underway before you're called
9.4 min average first response — VIP accounts, measured and reported
Leisure travel handled too — bleisure extensions, Virtuoso hotel benefits, concierge services
One call, one person — no hold queues, no re-explaining context every time
Your reality
Managing executive travel is one of the highest-stakes things on your plate
You're responsible for keeping leadership moving. When a trip goes smoothly, nobody notices. When something goes wrong — a missed connection before a board meeting, a hotel that lost the reservation, a flight cancelled on a Friday night — you're the one who has to fix it, fast, while managing everything else on your desk.
The problem isn't the traveling. It's that when things go wrong, you're alone in it. No one proactively watching the itinerary. No agent who already knows your executive's preferences. Just you, on hold with an airline, trying to find an alternative at 10pm.
That's what Telios fixes. When you have a Telios agent assigned to your executive, they're monitoring the trip. When something goes sideways, they're already working on it. You get a call to approve the new itinerary — not a 45-minute problem to solve.
A real example
"The flight to China nearly fell apart on a Friday night."
One of our clients had a traveler with a Friday evening connection that went wrong — the first leg was delayed, the connection was missed, and they needed to be in China for a Monday morning meeting. Our agent handled the rebooking that Friday night and Saturday morning, found an alternative routing that got the traveler there on time, and recovered the value of the missed segment. The EA never had to touch it.
What changes
What working with Telios actually looks like for an EA
You make one call or send one email with the destination and dates. Your Telios agent — who already has your executive's full profile — builds the itinerary, confirms the details with you, and books it. Loyalty numbers applied automatically. Seat preferences honored. Hotel brand on file.
For the rest of the company, your travelers book through SAP Concur with the policy already configured. You're not managing every booking — just the ones that need your attention.
And when something goes wrong mid-trip, you hand it to Telios. Your agent owns it from there. You stay informed without having to manage it.
What we solve
Six things EAs stop managing manually
01
Proactive disruption handling
Active itineraries are monitored in real time. When a delay creates a problem, we start working on alternatives before the traveler reaches the gate — and before you have to ask.
02
Traveler profile management
Seat preferences, loyalty numbers, hotel brands, meal requests, Known Traveler Numbers. Stored once, applied automatically to every booking. You never re-explain preferences to a new agent.
03
Complex itinerary building
Multi-city, back-to-back, international routing — built by someone who knows what they're doing, not assembled on a consumer booking site at 11pm.
04
Bleisure and leisure extensions
When your executive wants to extend a business trip, we handle the leisure side too — through our Forest Travel connection and Virtuoso membership. One relationship, both needs covered.
05
24/7 priority access
Real agents available around the clock. When something goes wrong on a weekend or overnight, there's a person to call — not a voicemail or a chatbot.
06
Concierge services
Luxury transfers, airport meet and greet, restaurant reservations, visa and passport coordination. Available through Telios's VIP Executive program — handled alongside the travel, not separately.
Backed by results
The numbers behind what "VIP support" actually means at Telios.
9.4 min
average first response time — VIP accounts
26 min
average full issue resolution — VIP accounts
100%
calls answered within 3 rings — advanced materials client, Q2 2025
Common questions
Executive assistants & corporate travel
If your executive is on a VIP tier, we're monitoring the active itinerary. When a disruption happens, we start looking at alternatives immediately — before you're called. You'll typically receive a message with rebooking options to confirm, rather than a problem to solve from scratch. The agent handles the airline, the hotel changes, and any downstream logistics.
Yes — through Telios's Executive VIP program, your dedicated agent handles both. Business itinerary and leisure extension in one conversation. They can also access Virtuoso hotel benefits for the leisure portion, including complimentary upgrades, resort credits, and VIP amenities at eligible properties.
That's exactly what the Executive VIP tier is built for. Your executive gets one named agent — same person every time — who handles every booking by phone or email. No online tool required, no policy to navigate manually. The agent knows their preferences and takes care of everything.
That's the typical case. Most Telios clients have a small number of high-priority travelers on VIP tiers and the broader team on the standard corporate program. Both run under the same account — you're not managing two separate relationships.
Ready to stop being the one who has to fix it?
When you work with Telios, the agent is the one handling disruptions — not you. Let us show you what that looks like for your executive's travel.
