When it breaks
You're alone in it
A connection is missed at 9pm and you're the one on hold with the airline, solving it without backup.
For executive assistants
When a trip goes wrong, your name comes up.
A named agent who already knows your executive — handling the missed connection, the cancelled flight, the midnight hotel problem — before you even have to ask.
Your reality
The highest-stakes thing on your plate
No one watching
Nobody's monitoring the trip
No agent proactively watching the itinerary, so you only find out about a problem when your executive calls.
Every time
Re-explaining preferences
Seat, hotel brand, loyalty numbers, timing — re-explained on every booking to whoever picks up.
For you, the EA
You stop being the one who has to fix it.
When a flight cancels at 11pm, it isn't your problem to solve anymore. Your agent owns it and comes back with options — you approve, you don't scramble.
- No more 11pm rebooking scrambles
- No re-explaining preferences each time
- No forms — call, email, or WhatsApp
- One point of contact, by name
- Cover across every executive you support
- 24/7 — nights and weekends included
What changes
Six things you stop managing manually
Proactive disruption handling
Active itineraries are monitored in real time. When a delay creates a problem, we start on alternatives before the traveler reaches the gate — you get options to confirm.
Rebooked before they call
One agent who knows your exec
Seat preferences, loyalty numbers, hotel brands, meal requests, Known Traveler Numbers — stored once, applied automatically to every booking.
SeatsLoyaltyHotelsKTN
Complex itineraries
Multi-city, back-to-back, international — built by someone who does it daily.
Not a consumer site
Bleisure extensions
Extend a business trip into leisure in one conversation — through our Forest Travel connection and Virtuoso membership. One relationship covers both needs.
One agent, both
24/7 priority access
A real agent around the clock — nights and weekends included.
Always a person
Concierge services
Luxury transfers, airport meet-and-greet, restaurants, visa and passport coordination.
White-glove
How it works
How it works for you
-
01
One message
Send destination and dates by call or email — no forms, no re-explaining who's traveling.
-
02
We build it
Your agent builds the itinerary from the executive's profile — seats, hotel brands, and loyalty numbers applied automatically.
-
03
You confirm
The agent confirms the details with you and books it. The rest of the company keeps booking in Concur on policy.
-
04
We own problems
Mid-trip, hand it to your agent — they own the airline, the hotel change, and the downstream logistics. You get an itinerary to approve, not a 45-minute problem to solve.
The SLAs your executives actually feel
9.4 min
average first response, VIP
26 min
average full resolution
100%
calls answered in 3 rings (Q2 2025)
A real Friday night
When the flight to China nearly fell apart
Verified traveler message
“Very helpful to resolve an issue with a ticket that didn't book properly on the website. It took a couple of call-backs from Telios that Friday night and again on Saturday, but all was handled so I didn't lose the seat or the fare for my flight to China.”
Explore
How it fits together
C-suite & VIP
VIP & executive travel
Priority or fully dedicated agents, concierge access, and 24/7 handling for your top travelers.
The program
Corporate travel program
The managed day-to-day program behind every solution — account manager, five named agents, SAP Concur.
Common questions
Questions executive assistants ask
Both work. Some executives book their own travel through SAP Concur with their profile pre-loaded; others have everything handled by their EA or directly by the Telios agent. You set it up the way that fits your executive.
That's exactly the VIP tier. Your executive works with one named agent — the same person every time, who already knows their preferences — by phone, email, or WhatsApp. No online tool required and nothing to re-explain on each call.
On a VIP tier we're monitoring the active itinerary. When a disruption happens we start looking at alternatives immediately — before you're called — and send rebooking options to confirm.
Yes. Through the Executive VIP program, your dedicated agent handles the business itinerary and the leisure extension in one conversation — via our Forest Travel connection and Virtuoso membership, which unlock complimentary upgrades, resort credits, and VIP amenities at eligible properties.
That's the typical case. Most clients put a small number of high-priority travelers on VIP tiers and the broader team on the standard corporate program.
Let's talk
Give your executive a team that has your back
Tell us who travels and how. We'll set up their profiles and assign the right level of support. Start with a 30-minute call.
Named agent · Proactive handling · 24/7 priority
