Telios Travel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used per this privacy statement.
Telios Travel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy was last updated 24 May 2018.
We are committed to professionally communicating with you and protecting your confidential information. We use the information you provide (e.g. name, address, phone number, email, agreement to receive newsletter/sales offers, etc.) to contact you to share information about our (products/services). We will not share your information with any third party outside our organization, other than as necessary to fulfill your request. This company does not sell, trade, or rent your personal information to others.
We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.
WHAT WE COLLECT
We may collect the following information:
- name and job title
- contact information including email address, IP address.
- demographic information such as postcode, preferences, and interests
- your interactions within our website like the pages you visited or clicked links
- other information relevant to customer surveys and /or offers
WHAT WE DO WITH THE INFORMATION WE GATHER
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers, or other information that we think you may find interesting using the email address that you have provided. If you subscribe to our newsletter, you may unsubscribe at any time, either by using the unsubscribe link on the newsletter or contacting us via the email address given on our website.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.
- We may use the information to serve you ads on different platforms (specified below).
Please contact us to correct or update information at any time. 305-932-5560
We are committed to ensuring that your information is secure. To prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
Telios Travel feels strongly about protecting the privacy of children. No personal data should be submitted to Telios Travel by users under the age of 13. Children under the age of 13 may not access those sections of the Site that require registration.
LOGGING AND COOKIES
When you browse our website, the following information about your visit is collected and stored: the computer’s Internet Protocol (IP) address (a number automatically assigned to your computer when you access the Internet); the domain from which you access the Internet (for example: aol.com, for an America Online account), the website address from which you came to our site (for example: www.google.com, if you came by clicking a link from a Google search); the date and time you arrived at our site and how long you spent here; the name and version of your computer’s operating system and browser Example: Windows 7/Internet Explorer 8.0; the pages you visited.
We also use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us further determine usage of our site and sources of site traffic, improve access to our site and identify repeat visitors. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
If you wish to restrict or block web browser cookies which are set on your device then you can do this through your browser settings; the Help function within your browser should tell you how.
COOKIES ON THE TELIOS TRAVEL SITE
Session cookies – We use a session cookie to remember your log-in for you when logging into our Client Area. You can learn more about session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookies-used-for.html
Google Analytics – we use this to understand how the Telios Travel site is being used in order to improve the user experience. Your user data is all anonymous. You can find out more about Google’s position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html
Google AdWords: Using Google AdWords code we are able to see which pages helped lead to contact form submissions. This allows us to make better use of our paid search budget.
Facebook Advertising: We use Facebook advertising conversion tracking and re-targeting pixels, which allows us to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target advertising.
LinkedIn Advertising: We use LinkedIn advertising conversion tracking and re-targeting pixels, which allows us to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target advertising.
Twitter Advertising: We use Twitter advertising conversion tracking and re-targeting pixels, which allows us to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target advertising.
Adroll: We use Adroll advertising conversion tracking and re-targeting pixels, which allows us to collect or receive information from our website and elsewhere on the internet and use that information to provide measurement services and target advertising.
DoubleClick: We use remarketing codes to log when users view specific pages, allowing us to provide targeted advertising in the future.
Mailchimp: We use the Mailchimp platform to send emails with our Newsletters and other relevant information to previously registered contacts.
OTHER INFORMATION WE COLLECT
Social buttons. On many of the pages of the Telios Travel site you will see ‘social buttons’. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook ‘Like’, and LinkedIn ‘Share’. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of www.Teliostravel.com. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on www.Teliostravel.com site. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting www.Teliostravel.com, and the specific pages you are on, even if you don’t click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.
External web services.
We use a number of external web services on Telios Travel, mostly to display content within our web pages. For example, to display slideshows we sometimes use SlideShare; to show videos we use YouTube and Vimeo. This is not an exhaustive or complete list of the services we use, or might use in the future, when embedding content, but these are the most common. As with the social buttons we cannot prevent these sites, or external domains, from collecting information on your usage of this embedded content. If you are not logged in to these external services then they will not know who you are but are likely to gather anonymous usage information e.g. number of views, plays, loads etc.
Email tracking. Some emails that we send you have no tracking in at all, for example personal correspondence or emails with invoices attached. Other emails we send have tracking so that we can tell how much traffic those emails send to our site and we can track, at an individual level, whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should unsubscribe from the Telios Travel newsletter clicking on the “unsubscribe” or “change preferences” link in any of the emails you received from, or fill out this form to unsubscribe from all communications.
This website may contain links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites.
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