Enterprise TMC
Built for $10M+ spenders
Call-center support, a different agent every time, ticket queues instead of relationships, and onboarding that drags on for months.
Corporate travel management
A managed travel program that runs itself.
For companies with $100K–$2M in annual travel spend: one account manager, five named agents, and SAP Concur — set up, run, and optimized for you. Never a call center, a ticket queue, or a surprise.
Results we track — not just claim
$78,481
saved on a $1.2M program (7%)
40→70%
policy compliance in 2 years
100%
calls answered in 3 rings (Q2 2025)
23 min
average email response
The problem
Why a growing travel program outgrows the usual options
Booking tool alone
Software with no one behind it
No account management, no policy enforcement, no vendor negotiations — and no one to call when a trip falls apart at 6pm.
Managing it yourself
A finance or EA time sink
Booking, chasing receipts, and reconciling spend by hand — with none of the negotiated rates or reporting a real program brings.
What you get
Six components. All included.
A named account manager
One owner for your whole program — QBRs, proactive vendor negotiations, policy, and Concur coordination. You never chase for answers.
QBRsVendor ratesPolicyReporting
Five named travel agents
The same team every time — by phone, email, or WhatsApp, 7am–9pm ET, in English and Spanish. Agent-assisted booking is $35.
SAP Concur, done for you
Set up, transferred, or repaired — with policy enforced automatically.
79–93% adoption
Proactive vendor negotiations
Preferred hotel, car, and airline rates — contracts stay yours.
Typically 10–15% off rack
Reporting & QBRs
Quarterly spend reviews, unused-ticket recovery, and on-demand customized reports for finance.
Unused-credit tracking
Duty of care & support
Traveler tracking, changes, and cancellations handled by real people.
Business-hours + after-hours
Onboarding
From signed agreement to live in 3–4 weeks
-
01
Sign & kickoff
Week 1. MSA signed (30-day out, 15-day cure, no minimum spend, no lock-in), your account manager assigned, and a kickoff call to align on policy and goals.
-
02
Policy & Concur
Week 1. We design and configure your travel policy and build your SAP Concur environment — or transfer and repair the one you already have — and create traveler profiles.
-
03
Vendor negotiations
Weeks 1–2. Your account manager negotiates hotel and car rates on your destinations and volume, and identifies preferred airline programs.
-
04
Pilot & training
Weeks 2–3. A small group goes live first to catch any configuration issues, then the team is trained on Concur.
-
05
Full rollout
Weeks 3–4. Every traveler is onboarded and the program is live — your account manager monitors adoption and flags issues. Already on Concur? Under two weeks.
Switching from another TMC
Already on SAP Concur? You could be live in under two weeks.
If you already have a Concur instance, the technical transfer takes a single day — your profiles, policy, and history come across intact. The surrounding work — policy review, rate uploads, agent briefing — takes a few more days.
- Concur transfer in a single day
- Profiles, policy & history intact
- Policy review & negotiated-rate uploads
- Your agent team briefed on your program
- Fully running in under two weeks
- No Concur yet? We build it from scratch
Running it with Telios vs. the alternatives
| Enterprise TMC / booking tool |
Telios
Best fit
|
|
|---|---|---|
| Time to go live | Months, or set up yourself | 3–4 weeks, done for you |
| Who runs SAP Concur | You, or a generic reseller | Certified Partner — we build, fix & run it |
| Savings ownership | Platform-only or none | Proactive negotiations; contracts stay yours |
| Escalation path | Ticket queue | Your account manager, by name & WhatsApp |
| Reporting | Generic dashboards | QBRs + on-demand customized reports |
| Commitment | Annual lock-in, minimums | 30-day out, no minimum spend |
Pricing
Simple per-transaction pricing
Online
from
$10
/ booking
Self-serve · SAP Concur
Booked directly in Concur — one flat fee per booking, whatever the components.
- Policy enforced automatically
- 79–93% online adoption
- Lowest per-booking fee
Agent-assisted
$35
/ booking
7am–9pm ET · Mon–Fri
One of your five named agents — complex trips, changes, and exceptions.
- Phone
- email or WhatsApp
- Answered in 3 rings
- 23-min email average
- Complex & multi-city trips
After-hours
from
$65
/ booking
Evenings & weekends · emergencies
In-house agents on rotation for genuine emergencies.
- Real in-house agents
- 24/7 emergency coverage
- Account mgmt & Concur always included
Account management, SAP Concur, and vendor negotiations are always included — never add-ons. See full pricing
From travelers, not surveys
What it feels like when a trip goes sideways
Real messages from travelers on live trips
“Very helpful to resolve an issue with a ticket that didn't book properly on the website. It took a couple of call-backs from Telios that Friday night and again on Saturday, but all was handled so I didn't lose the seat or the fare for my flight to China.”
“I appreciate the quick and thorough replies. Thank you!”
Part of your program too
Beyond day-to-day travel
Common questions
Questions about the corporate travel program
A managed service. You get SAP Concur as the booking platform, but Telios actively runs the program — account manager, five named agents, vendor negotiations, and quarterly reviews. You're not buying a tool to figure out yourself; you're getting a team that runs your travel for companies with $100K–$2M in annual travel spend.
Navan is a self-service booking and expense tool — you configure and run it yourself. Telios is a managed travel program: SAP Concur is the platform, but a named account manager and five named agents actually run it for you, negotiate rates, and handle disruptions. You're not buying software to operate; you're handing travel off to a team.
No — that's the point. Most of our clients don't have one; travel is a side duty for an EA, a finance director, or operations. Your Telios account manager fills that role and owns the program, without you making a full-time hire.
Our minimum is approximately $100K in annual travel spend, and our sweet spot is companies spending $100K–$2M a year. Not sure where you fall? Reach out and we'll give you a straight answer.
No. If you already use Concur, we transfer and repair your existing configuration — profiles, policy, and history intact. No Concur yet? We set up Concur Travel from scratch, with no IT project on your side.
Pricing is per transaction — from $10 online, $35 agent-assisted, and $65 after hours — with no monthly retainer and no per-user fees. Account management, Concur setup, vendor negotiations, and QBRs are included. See full pricing.
Most clients are live in three to four weeks. If you already have Concur, the transfer itself takes about a day; a full new setup runs under two weeks. Your travelers keep booking throughout.
No. The MSA has a 30-day no-cause termination, a 15-day cure period for breach, and no minimum spend. You stay because the program works, not because you're trapped.
Let's talk
See what a boutique TMC can do for your travel program
Start with a 30-minute discovery call. We'll run a spend analysis and benchmark, then send a customized proposal — no commitment, no lock-in.
30-min discovery call · Spend analysis & benchmarking · Customized proposal
