Visibility
No consolidated view of spend
Travel spend was spread across a busy US–LATAM operation with no single, consolidated way to monitor it.
Case study · Global Logistics
Five years of consolidated, compliant travel.
How a global logistics company scaled a US–LATAM corporate travel program under Telios management — spend growing a controlled 4.9% a year to $421,934, online adoption at 72.7%, and 96% of calls answered in three rings.
The client at a glance
Global
logistics operation
2021
Telios client since
$421,934
H1 2026 program spend, US & LATAM
~$842K
annualized run rate
Your Telios team
One account manager. Five dedicated advisors.
Every company that signs with Telios works with the same small, named team — one dedicated account manager and five travel advisors who learn your travelers by name. Not a rotating call center: the same faces on every call, every trip. That's what makes the experience personal, close, and genuinely high-touch.
Account manager for this program
Isabela Cabrera
Account Manager
Backed by your five dedicated advisors
Your single point of contact for this account — coordinating the program end-to-end and looping in the right advisor the moment a traveler needs one. The same five advisors support every Telios client — so whoever picks up already knows your program.
The results — five years in (H1 2026)
+4.9%
controlled program growth, YoY
72.7%
online booking adoption
96%
calls answered in 3 rings
3 hrs
average issue resolution
The challenge
Visibility and compliance across a busy, multi-region program
Compliance
Bookings drifting off-policy
The company needed every booking to stay consistently in line with its travel policy — enforced at the source, not just documented.
Scale
A multi-region operation
A global logistics business with travelers moving between the US and Latin America — a lot of moving parts to keep consistent.
ESG
Carbon reporting to feed
As an EU-headquartered logistics firm, the company has CSRD/ESG obligations that its travel data needs to support.
The Telios solution
A managed US–LATAM program on SAP Concur
Policy enforced at the point of booking
SAP Concur configured so the company's travel policy applies the moment a trip is booked — compliance built in, not chased after the fact.
SAP Concurin-policy bookingUS & LATAM
Negotiated vendor agreements
Enterprise and National Car Rental cover 88% of rentals, United Airlines runs as a co-primary carrier, and four hotel properties sit on negotiated Telios rates across the company's most-used markets.
Cars · air · hotels
Dedicated account management
A named account team owning the program, with semi-annual business reviews tracking spend, compliance, and savings opportunities.
Semi-annual reviews
Travel carbon-footprint reporting
Carbon reporting that feeds the company's CSRD/ESG obligations as an EU-headquartered logistics firm.
CSRD · ESG
Consolidated spend visibility
One consolidated view of the program — air, hotel, and car — so finance can see and forecast spend across every region.
Air · hotel · car
Run from the Miami hub
A multi-region program coordinated from Telios's Miami hub, close to the company's US–LATAM travel patterns.
Miami hub
A mature, well-managed program
Program spend grew a controlled +4.9% year-over-year to $421,934 — driven by higher international air traffic, not runaway cost. Air (69.5%), hotel (25.4%), and car (2.4%) all sit within or close to industry benchmarks, and 88% of car rentals plus several top hotel properties already run on negotiated Telios rates.
Service levels, H1 2026
96%
of 357 calls answered in ≤3 rings
21 min
average first email response (285 emails)
3 hrs
average resolution, all contacts
Over $25,000 in savings identified for H2 2026
$6,940
recoverable unused ticket credits (14 flagged before expiry)
~$1,000
consolidating off-preferred car rentals into negotiated rates
10–15%
hotel savings potential by steering to negotiated properties
~$3,058
tightening air exchange volume toward target
Common questions
About this engagement
A global logistics company (name kept confidential). Telios has managed its US–LATAM corporate travel program since 2021 — a five-year partnership run out of Telios's Miami hub.
In H1 2026, five years into the partnership: program spend grew a controlled +4.9% year-over-year to $421,934, online booking adoption reached 72.7%, 96% of calls were answered within three rings, and issues were resolved in about three hours on average.
SAP Concur enforces the company's travel policy at the point of booking, backed by negotiated vendor agreements — Enterprise and National for 88% of car rentals, United Airlines as a co-primary carrier, and four hotels on negotiated Telios rates — plus semi-annual business reviews.
Over $25,000 in H2 2026 opportunities on top of already-negotiated rates: $6,940 in recoverable unused ticket credits, ~$1,000 from car-rental consolidation, 10–15% hotel savings potential, and $15,000–22,000 a year from advance-purchase discipline and adoption coaching for the top 10 travelers.
Yes. Telios provides travel carbon-footprint reporting that supports the company's CSRD/ESG obligations as an EU-headquartered logistics firm.
Yes — for mid-market companies with $100K–$2M in annual travel spend across the US and Latin America. Get in touch for a free spend analysis of your program.
Let's talk
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