A US–Colombia insurance and health company with $1.2M in annual travel spend reduced costs by 7% — and raised policy compliance from under 40% to 70% — in under two years with Telios Travel.
This company had outgrown the ability to manage corporate travel informally. With around 300 employees traveling each month across the US and Colombia — and $1.2M flowing through the program annually — the gaps were costing real money and creating real friction for travelers and administrators alike.
Before Telios, their travel program was fragmented. Policy compliance was low, reporting was unreliable, and the communication gaps between travelers and their agency were creating preventable problems — missed bookings, inaccurate records, and unnecessary costs piling up month over month.
Telios assigned a dedicated account management team with direct accountability for this client's program. Rather than reactive support, the approach was proactive: weekly audits, hands-on training, and ongoing vendor negotiations to build leverage that a self-managed program simply can't access.
Custom report formats, in-depth walkthroughs with the client's team, and resolved data discrepancies that had been creating reconciliation headaches.
Manual weekly audits of reservations — especially on weekends — to prevent missed bookings, plus a pilot with Conferma for tech-supported prepayments.
Ongoing negotiation for hotel and car rental rates, building preferred agreements that deliver consistent discounts at scale.
Integrated AccessRail into SAP Concur for Brightline bookings, making rail visible in-platform and eliminating unnecessary agent fees on those trips.
The savings aren't a single aggregate number — they're traceable to specific program improvements. Here's exactly where the money was recovered.
7% reduction on $1.2M annual travel spend — sustained since 2020
Through consistent training, policy enforcement, and proactive traveler support, the company's booking compliance nearly doubled — reducing maverick spend and improving data quality across the program.
The overall savings came from solving specific, recurring operational problems — not a one-time project. Here's how three of the most impactful changes happened.
Missed prepayment bookings were a regular source of disruption, especially over weekends. Telios implemented weekly manual audits of all upcoming reservations and piloted Conferma for virtual card payments — eliminating the gap between booking and payment confirmation that had been causing last-minute issues.
The company's expense reconciliation was hampered by inconsistent transaction data. Telios rebuilt the reporting format, walked the client's team through the new structure, and resolved outstanding discrepancies — giving finance a clean, reliable monthly data set for the first time.
Travelers were booking Brightline rail outside of Concur, triggering manual agent fees each time. Telios integrated AccessRail directly into the client's SAP Concur environment, making Brightline bookings self-service — removing the fee and improving visibility for the travel manager.
If your company spends between $200K and $2M on corporate travel, we can show you exactly where the savings are — before you commit to anything.
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